Privacy Policy

We Value Your Privacy

Silk & Stone Holistic Day Spa in Portland, OR has a strong commitment to providing excellent service to all of our guests and visitors of our website, including respecting your concerns about privacy. The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct this information. If, after reviewing this policy you have any privacy questions or concerns, please send an email to support@silknstone.com or you may contact us at 503-342-6859 directly.

Browsing

Visitors who browse this website do so on an anonymous basis. We have not configured this website to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other information identifiable to you. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Cookies

Our website makes only limited use of “cookie” technology. “Cookies” are strings of text that a website transmits to a user's computer. Cookies enable a website to keep track of a user's preferences and activities relating to that website. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. If you do not wish to receive these cookies, you may set your browser to reject the cookies, although doing so may affect your ability to perform certain transactions on our website.

Collecting Information

When we need to collect personally identifiable information from you to provide you with a particular service, purchase retail, order on-line gift cards, subscribe to our email community, register to participate in contests, sweepstakes or promotions we will ask you to voluntarily supply us with the information needed to complete your request. This may include but is not limited to your name, shipping/billing address, phone numbers, email addresses, credit card information, birth date, gender, occupation, or personal interests. Whether or not to provide such information is completely your own choice. However, electing not to provide the information requested, you may be unable to purchase products, or access certain services, offers and content on our website. We will use your email address to send confirmations and, if necessary, might use the other information to contact you for help in processing your requests.

This website is not intended for minors and we do not knowingly solicit or collect personally identifiable information from minors. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise their access to the web.

Use of Information

We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about SILK & STONE.  To serve you better, we may combine information you give us online or in our stores. We may also combine that information with publicly available information and information we receive from other companies we have partnered with. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We provide these providers with the information needed for them to perform these services. We also ask they confirm their privacy practices are consistent with ours.

Although unlikely, in certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to SILK & STONE® or to others. We may also disclose your personal information when we believe the law requires it.

Updating and Opt-Out Information | If you prefer not to receive information or would like to update your contact information for SILK & STONE, please let us know by calling us at 503-342-6859 or by sending an email to support@silknstone.com.  Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive.

It is our intention to only send you email communications that will be useful to you and that you want to receive. At your sole choice, you may join the Email Community by providing your name, postal and email address. We use a third party e-mail service provider to send emails. This service provider is prohibited from using your email address for any purpose other than to send SILK & STONE related email. Anytime you receive an email about special offers or promotions you will be provided the choice to opt-out of future emails.

Please note that any requests to remove or update your personal information may take up to 6-8 weeks to complete your request.

Security

We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.

Third Party Site Links

Our websites may contain links to websites operated and maintained by third parties, over which we have no control. SILK & STONE is only responsible for the privacy statement and content of this website. We are not responsible for the privacy practices or the use of cookies on websites that you have accessed through ours. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

Policy Changes

In the event we need to change our privacy policy in whole or in part, we will post those changes here. Those changes will go into effect immediately. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. This policy was posted Jan. 2015.