Preparing for Your Visit to Silk & Stone Holistic Day Spa

SPA POLICIES

Booking Policy

A major credit card is required to be kept on filr when booking all appointmnets, including those using a gift certificate. Walk-ins are always welcome, but to ensure you receive the time and attention you deserve, we highly recommend making an appointment in advance.

You can book your appointment online at silknstone.com , through the "silknstone" mobile app, or by calling us at 503-342-6859.

Sickness Policy

We require that you wait 2-3 weeks before making an appointment if you are sick or getting over sickness which includes but not limited to a cold, cough, sore throat, fever, Covid, or any other viral or contageous illness. If you show up to an appointment with any signs of the above, we will have to refuse service and will charge you for your appointment. So please, call us in advance to reschedule you or have us book you 2-3 weeks after you show no more symptoms. Same day cancellations will be charged and you will be allowed one reschedule without charge. 

Age Limit for Appointments

We offer spa services for ages 13 and above with parental consent. For girl's parties we cater to kids under 13. Minors must be accompanied by an adult in order to receive the service. The adult is responsible for informing us of any allergies, special accomodations or any other information we need for the safety and health of the child/children. 

Canceling or Rescheduling an Appointment (Excluding Parties)

Please notify us a minimum of 24 hours in advance for threading appointments and 48 hours in advance for all other services, should you need to cancel or re-schedule, to avoid being charged for the service. All no-show appointments or cancellations within this time period will be charged at full value. Spa Finder, gift cards, gift certificates, etc. will be considered redeemed unless notified within 48 hours of service.

Luxurious Spa Day Policy

Spa Day packages can only be redeemed using Silk & Stone gift cards or gift certificates. We do not accept third-party gift cards, coupons, or certificates, as these packages are already offered at special discounted rates.

We kindly ask for at least 48 hours' notice for any cancellations or rescheduling. No-call, no-show appointments will be charged the full service price, so please give us a call if you need to make changes.

For your convenience, a 20% gratuity will be automatically added to all Spa Day packages at checkout. Additional tips are always appreciated for exceptional service.

Spa Party and Henna Party Policy

To reserve a spa or henna party where one person is paying for all guests, a $100 deposit is required at the time of booking. This deposit is fully refundable if cancellations are made at least 7 days prior to the event. Cancellations made within 7 days of the event are non-refundable. The person covering the cost for all attendees is responsible for any no-shows or cancellations made within 48 hours of the event.

• Important Scheduling Note: Our weekend falls on Sunday and Monday. If your event is scheduled for Tuesday, please make any changes or cancellations by Friday to avoid penalties.
• For Parties with Minors: All guests under the age of 18 must be accompanied by an adult. A signed consent agreement will be required before any services can be performed on minors. The adult is responsible for informing us of any allergies, special accomodations or any other information we need for the safety and health of the child/children. 
• Gratuity & Space Rental: A 20% gratuity will automatically be added to all spa party totals. If you'd like to add a larger tip, please let us know prior to checkout. If you wish to book the space exclusively for your party, an additional space rental fee will apply.
  Any extra time beyond the scheduled duration will also incur an additional fee. Please call us for more details.

Arrival Policy

As a busy spa, we kindly request that you arrive 10 to 15 minutes before your scheduled appointment. This allows time to complete any necessary paperwork, use the restroom, consult with your service provider, and ensure your service begins promptly.

Late arrivals may result in a shortened appointment if our schedule does not allow for an extended session. While we will do our best to accommodate you, we want to give each client the dedicated time and attention they deserve—so please plan to arrive early.

PREPARING FOR YOUR APPOINTMENT

How early should I arrive for my spa services?

Please arrive 15 minutes prior to your appointment to fill out paperwork and consult with your service provider.

Physical, medical or allergy concerns

Upon arrival to Silk & Stone, you will complete a brief questionnaire to assist the spa technicians in providing you the best possible experience and to assure your maximum safety and comfort. It is important you disclose any pertinent health conditions that may affect your spa experience, especially any allergies to foods. We use natural ingredients to make our products but some (not most) products may contain soy, gluten, and other ingredients that you may be allergic to. Please consult with your service provider if you have any concerns prior to service.

What should I bring?

We will never compromise your modesty. Our specialists will only expose the portion of your body that is being treated at the time and will drape you with towels as needed. For body treatments you are welcome to bring in a bikini or underpants. Men, however, are required to bring in underpants since our specialists are female.

Can I bring a child in the spa?

We allow children at our spa for all services outside of the treatment rooms which include hair services, henna, threading and makeup. All waxing, facial and body treatments are provided in a room where children and friends are not allowed. You may, however, bring someone with you to watch over your child while you receive the services. 

Can I Use My Phone in the spa?

So that an atmosphere of relaxation can be maintained and as a courtesy to other guests in the spa, we ask that all electronic devices (cell phones, laptops, smart phones, etc.) be turned off and not used while in the spa. 

What is an acceptable tip amount?

Our service providers do their best work for each client and sometimes go out of their way to cater to the needs of the client. Please tip your provider at least 20-30% for their services.

I would like to purchase a gift. What do you suggest?

Silk & Stone Spa gift cards make the perfect gift! We offer gift cards starting from $25. For a pampering service try one of our facials or spa day specials. Gift cards and spa days may be purchased online or at our spa.